What if my parcel was damaged in transit?Updated a year ago

We are so sorry to hear that you have received a dented tin in your order. Rest assured; we will never send a dented tin to our LittleOak families. However, in rare occurrences, a tin may be dented in transit. 

Most of the time, dented tins and the formula powder inside are fine and safe to use. As a first step, we recommend checking the following if you receive a dented tin: 

• Is there is any formula powder on the exterior of the tin?
• Are there any holes/piercings where air might have got in?
• Are the seams of the tin still sealed?
• The foil seal under the lid is intact and not enlarged

Generally, it’s only if the tin is pierced and the formula powder has been exposed to air that we would advise not to use it. However, if you are at all unsure on the safety of the tins you have received, please email photos of the dented tins to our Careline at [email protected]

Our highly experienced Careline team are all fully trained in assessing the structure and integrity of the tin and will advise if the formula powder is safe to use. The health and wellbeing of our LittleOak families and precious Bubs are always our main priority, so please know we are here to help.