What is our Return Policy?Updated a year ago

We are very proud of our all-natural formula, and believe it is the best formula in the world for most babies and toddlers. As outlined on our website prior to purchase, we recommend that you seek medical advice from your midwife or health care professional for individual advice about your baby. All babies are unique, and some babies may not suit LittleOak.

In terms of returns, it’s important for us to mention that as our product is consumable, and so due to health regulations, we cannot accept any returns.

We have to ensure that the formula is stored and shipped in the right conditions and that the formula has not been tampered with. 

As a parent, I am sure you understand we have a duty of care to our LittleOak families and their precious bubs. 

Unfortunately, we can’t accept product returns (even if your LittleOak formula tin is unopened and in its original packaging).

However if you purchased LittleOak and it wasn’t a good fit for your little one, we are happy to issue a refund*. To be eligible for a refund, please call our Careline Team on 1800 570 500 within 30 days of your order.

* Refund value is limited to:

- Your first order. 

– the cost of one formula tin in your region.

– the cost of up to four boxes of sachets in your region.

Transitioning to a formula can cause a change in stool, spit-ups, gas, mild tummy discomfort, and constipation. These symptoms do not necessarily mean LittleOak Goat Milk Formula is unsuitable for your baby, but may indicate a need to slow down or change how you are transitioning to the new formula. Our experienced team is here to support you and your baby on your feeding journey and can help at every step along the way.

Careline Email: [email protected]a