Unfortunately, we can’t accept product returns (even if your LittleOak formula tin is unopened and in its original packaging). However if you purchased LittleOak and it wasn’t a good fit for your little one, we are happy to issue a refund*. To be eli

Unfortunately, we can&#x2019;t accept product returns (even if your LittleOak formula tin is unopened and in its original packaging).However if you purchased LittleOak and it wasn&#x2019;t a good fit for your little one, we are happy to issue a refund*. To be eligible for a refund, please call our Careline Team on 1800 570 500 within 30 days of your order.* Refund value is limited to:- Your first order.&#x2013; the cost of one formula tin in your region.&#x2013; the cost of up to four boxes of sachets in your region.Transitioning to a formula can cause a change in stool, spit-ups, gas, mild tummy discomfort, and constipation. These symptoms do not necessarily mean LittleOak Goat Milk Formula is unsuitable for your baby, but may indicate a need to slow down or change how you are transitioning to the new formula. Our experienced team is here to support you and your baby on your feeding journey and can help at every step along the way.Careline Email: <a data-fr-linked="true" href="mailto:hello@thelittleoakcompany.com">hello@thelittleoakcompany.c</a>a

Confidently order with our 'not fit for bub' clause

We are very proud of our all-natural formula, and believe it is the best formula in the world for most babies and toddlers. As outlined on our website prior to purchase, we recommend that you seek medical advice from your midwife or health care profe

We are very proud of our all-natural formula, and believe it is the best formula in the world for most babies and toddlers. As outlined on our website prior to purchase, we recommend that you seek medical advice from your midwife or health care professional for individual advice about your baby. All babies are unique, and some babies may not suit LittleOak.In terms of returns, it&#x2019;s important for us to mention that as our product is consumable, and so due to health regulations, we cannot accept any returns.We have to ensure that the formula is stored and shipped in the right conditions and that the formula has not been tampered with.&#xA0;As a parent, I am sure you understand we have a duty of care to our LittleOak families and their precious bubs.&#xA0;Unfortunately, we can&#x2019;t accept product returns (even if your LittleOak formula tin is unopened and in its original packaging).However if you purchased LittleOak and it wasn&#x2019;t a good fit for your little one, we are happy to issue a refund*. To be eligible for a refund, please call our Careline Team on 1800 570 500 within 30 days of your order.* Refund value is limited to:- Your first order.&#xA0;&#x2013; the cost of one formula tin in your region.&#x2013; the cost of up to four boxes of sachets in your region.Transitioning to a formula can cause a change in stool, spit-ups, gas, mild tummy discomfort, and constipation. These symptoms do not necessarily mean LittleOak Goat Milk Formula is unsuitable for your baby, but may indicate a need to slow down or change how you are transitioning to the new formula. Our experienced team is here to support you and your baby on your feeding journey and can help at every step along the way.Careline Email: <a data-fr-linked="true" href="mailto:hello@thelittleoakcompany.com">hello@thelittleoakcompany.c</a>a

What is our Return Policy?

Our standard shipping times are 3-6 business days excluding any customs processing. All orders placed before 11:30am (Australian Eastern Standard Time) on any business day, will be dispatched the same business day.  Orders outside of this will be dis

Our standard shipping times are 3-6 business days excluding any customs processing.All orders placed before 11:30am (Australian Eastern Standard Time) on any business day, will be dispatched the same business day. &#xA0;Orders outside of this will be dispatched the following business day.Our transport partners operate on business days only, 7am &#x2013; 7pm (local time). They do not operate on weekends or public holidays.Please note Your favourite LittleOak products are proudly milked and made in New Zealand and then shipped to you from our warehouse in Australia. In rare occurrences, Canadian Customs may occasionally spot check shipments to ensure they are legitimate imports for your own personal use. Rest assured that this is a routine process, however it might delay your shipping times. &#xA0;Our delivery partner may contact you via email to verify that your product is for personal use. If you are contacted, simply email them your tracking ID and confirm that you are the receiver and that the goods are for your own personal use. &#xA0;*Some areas in the far north (Nunavut), far west (British Columbia) and Vancouver Island may take longer. Please contact us directly for more information

What are our shipping times?

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